User data deletion

Ask us to delete your data

Email admin@ashanandanvan.com.au with the subject Data deletion request. Say that you want your Asha Nandanvan account and personal information deleted, and include:

• the email address you use to sign in
• whether you used Google, Facebook, or both
• any order numbers you still have (optional, but it helps us find the right records)

We aim to complete a verified request within 30 days, in line with the Australian Privacy Principles. We may reply from the same address to confirm it was you.

You can also send the same request through our Facebook page if you cannot use email.

If you signed in with Facebook

Removing our app in Facebook does not always delete the copy we already stored. Please email us as well. To disconnect Facebook Login:

1. Open Facebook Settings & privacy → Settings → Apps and websites.
2. Find Asha Nandanvan (or the Facebook app name you approved).
3. Remove the app. Facebook may then send us a deletion notice if that connection is still configured.

After you remove the app, Facebook will stop sharing your name and email with us for new sign-ins. Any future visit will need Google, a new Facebook approval, or a guest checkout if we offer one.

If you signed in with Google

You can remove site access in your Google Account under third-party access, and email us so we delete the account on this site too.

What we delete

Once we verify the request, we delete or de-identify:

• your sign-in account (email, display name, roles)
• the Google and Facebook login links stored for that account
• your saved basket
• pet name and breed on open or upcoming stays, unless we must keep a short safety note for an active stay that has not yet finished

What we may keep

Australian tax law and the Australian Consumer Law can require us to keep a limited record of what was ordered, paid, and when. We do not keep that so we can market to you. We reduce it to what we still need (for example an order number and amount, without your login), then delete or de-identify the rest when we no longer need it.

We may also keep information if NSW law or a Penrith City Council or police request requires it — for example a serious animal incident. That is uncommon. We will tell you if we cannot delete something, and why, unless the law stops us from saying so.

Signing out yourself

Use Sign out in the header to end this browser session. Clearing cookies removes the signed-in cookie and a guest basket on this device. That does not delete your account on our server — email us for that.

Complaints

If you are not satisfied with how we handle a deletion request, email us first. You may then contact the Office of the Australian Information Commissioner. The full practice is in our Privacy policy.